Privacy Policy

Privacy Policy

Effective Date: 23 May 2026

Welcome to Jaipur Artisans Elegance (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase products, or interact with our services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

Personal Information

We may collect the following personal information from customers:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through third-party payment gateways)

  • Order history

  • Communication and customer support information

Non-Personal Information

We may also collect:

  • Browser type

  • Device information

  • IP address

  • Website usage data

  • Cookies and analytics data

2. How We Use Your Information

We use collected information to:

  • Process and deliver orders

  • Provide customer support

  • Improve our website and services

  • Send order updates and transactional emails

  • Prevent fraud and unauthorized activities

  • Send promotional offers and marketing communications (only if you opt in)

3. Payment Security

We do not store your payment card details on our servers. Payments are processed securely through trusted third-party payment gateways.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Remember user preferences

  • Enable shopping cart functionality

You can disable cookies through your browser settings.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share information with:

  • Shipping and logistics partners

  • Payment gateway providers

  • Service providers helping us operate the business

  • Legal authorities if required by law

6. Data Protection

We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure.

However, no online platform can guarantee complete security.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Jaipur Artisans Elegance
Email: support@jaipurartisanselegance.com
Website: https://www.jaipurartisanselegance.com/

Return & Refund Policy

Effective Date: 23 May 2026

At Jaipur Artisans Elegance, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return if:

  • The item received is damaged, defective, or incorrect

  • The product is unused and in its original packaging

  • The return request is raised within 7 days of delivery

Items that are used, damaged after delivery, or missing original packaging may not be eligible for return.

2. Non-Returnable Items

The following items are generally non-returnable:

  • Customized or personalized products

  • Handmade items with minor variations

  • Clearance or sale items

  • Gift cards

3. Return Process

To initiate a return:

  1. Contact our support team with your order number and issue details.

  2. Share images/videos if the product is damaged or incorrect.

  3. Once approved, we will provide return instructions.

Customers may be responsible for return shipping charges unless the error was from our side.

4. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping charges are generally non-refundable unless the return is due to our mistake.

5. Exchange Policy

We may offer product exchanges subject to stock availability.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting images.

7. Cancellation Policy

Orders can only be canceled before shipment. Once shipped, cancellation requests may not be accepted.

8. Delayed or Missing Refunds

If you have not received your refund:

  • Check with your bank/payment provider

  • Contact your payment gateway provider

  • Reach out to our support team for assistance

9. Contact Information

For returns, refunds, or support:

Jaipur Artisans Elegance
Email: support@jaipurartisanselegance.com
Website: https://www.jaipurartisanselegance.com/

Disclaimer

This document is a general template and should be reviewed by a legal professional to ensure compliance with applicable laws, regulations, and international ecommerce requirements relevant to your business operations and target markets.